- What are the delivery fees?
We charge a standard fee of R75.00 on orders with a total of less than R750.00. An order that is more than R750.00 (after promotional vouchers have been deducted) does not incur any delivery charges.
- Where do you deliver?
We deliver to all physical addresses within South Africa. We do not deliver to post boxes or internationally. All international deliveries are managed and handled by our international distribution partners.
- How long will it take for my order to arrive?
Depending on where your order is going, deliveries will take between 2 – 5 working days. Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
- What happens if I am out when you deliver?
If you’re not available at the chosen delivery address to receive your order at the time of delivery, the courier will make a second attempt at another time. After that, we will contact you to arrange a suitable time.
- What are your delivery times?
We offer a Monday to Friday (09h00 – 17h00), delivery service. We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any other public holiday in South Africa. There are no weekend deliveries.
- What if my order arrives damaged?
If you realise that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realise that the package is damaged, please contact us immediately at theOffice@redoystor.com
- Can I change my delivery /shipping address, how do I change it?
You can change your delivery/shipping address only if your order has not already been dispatched. Please contact us immediately orders@redoystor.com
- How do I track my order?
You can track exactly where the delivery emailing us at orders@redoystor.com. Please remember to include your order reference number.